Refund policy

Returns & Refund Policy

 

Thank you for shopping with Phytoceutics.
We want you to be completely satisfied with your purchase. Please read our return policy below.

 


Return Window

 

You have 48 hours from the time of delivery to request a return or exchange.

 


Return Process

 

To initiate a return, do not send any items back directly.

Instead, contact us at support@phytoceutics.com. Our team will:

  • Review your request

  • Guide you through the return process

  • Provide a return shipping label (if your return is accepted)

  • Share instructions on how and where to return your item

Items sent back to us without first contacting us will not be accepted.

 


Return Conditions

 

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • Items must be in their original packaging with tags intact

  • Proof of purchase (receipt or order confirmation) is required

  • At this time, we only accept returns of complete orders, not partial returns

 


Damaged or Incorrect Items

 

Please inspect your order upon delivery and contact us immediately at support@phytoceutics.com if:

  • Your item is damaged

  • You received the wrong product

  • There is any issue with your order

We’ll investigate and resolve the issue as quickly as possible.

 


Non-Returnable Items

 

The following items cannot be returned:

  • Sale or clearance items

  • Gift cards

  • Perishable goods (e.g., food, plants)

  • Personal care items (e.g., beauty or hygiene products)

  • Customized or personalized products

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item is eligible, please contact us before returning it.

 


Exchanges

 

If you would like a different product, please contact us.
Once your return is approved and received, we will assist you with the next steps for a replacement or new order.

 


European Union Customers

 

If your order was shipped to the European Union, you are entitled to cancel or return it within 14 days of delivery, for any reason, under EU law.

The item must still meet our standard return conditions.

 


Refunds

 

Once your return is received and inspected, we will notify you of the outcome. If approved:

  • A refund will be issued to your original payment method

  • Please allow 3–12 business days for the refund to reflect

  • Bank processing times may vary

If more than 15 business days have passed since your return was approved, contact us at support@phytoceutics.com.

 


Questions or Support

For all return-related inquiries, email us at:
support@phytoceutics.com

We’re here to help.